Fortress Recruitment Services Ltd
Role Overview
The City of Westminster Council is recruiting a Casework Support Officer to join the Homeless Services team within the Housing & Commercial Partnership directorate.
This is a temporary position supporting a peak in workload, providing vital casework and administrative support to help vulnerable residents access the housing assistance they need. The role requires excellent communication skills, strong organisational ability, and a compassionate, proactive approach to service delivery.
Key Responsibilities
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Liaise professionally with staff, service users, and external partners via email and telephone.
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Accurately record and manage case information using systems, databases, and spreadsheets.
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Proactively follow up on queries and workstreams, ensuring timely resolution.
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Communicate empathetically with residents, particularly those experiencing homelessness or crisis.
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Draft correspondence, compile reports, and maintain compliant documentation.
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Support the Homeless Services team with administrative and coordination tasks to ensure service efficiency.
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Work flexibly within an agile, hybrid environment while maintaining excellent attention to detail.
Essential Skills & Experience
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Experience in a customer service or case management role.
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Previous experience working in or alongside homelessness or housing services.
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Strong written and numerical skills with high attention to accuracy.
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Confident and empathetic communicator, able to handle sensitive conversations.
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Excellent organisational skills with the ability to prioritise and manage workload under pressure.
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Strong IT literacy, including use of Microsoft Office and case management systems.
Key Attributes
✅ Compassionate and professional approach to supporting vulnerable residents
✅ Proactive, organised, and detail-oriented
✅ Clear and empathetic communicator
✅ Ability to work independently and collaboratively in a fast-paced setting
What We’re Looking For
We’re seeking a dedicated, people-focused individual who can combine empathy with efficiency. You’ll play a vital role in ensuring Westminster’s Homeless Services operate smoothly and residents receive timely, accurate, and compassionate support.
Contract Details
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Client: City of Westminster Council
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Department: Housing & Commercial Partnership
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Team: Homeless Services
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Location: Hybrid (agile and flexible conditions)
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Contract Type: Interim (Inside IR35)
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Duration: 27th October 2025 – 19th January 2026
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Hours: 36 per week (Mon–Fri, 9:00–17:00)
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Estimated Supply Total: £28,393.20
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Reports To: Casework Team Lead – Homeless Services
👉 Apply today or contact Fortress Recruitment Services Ltd to learn more about this opportunity.