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Fortress Recruitment Services Ltd
Summary of Responsibilities and Personal Duties:
1. Proactively manage a variety of Housing Management functions within procedural deadlines including viewings and sign ups.
2. Carry out estate visits and inspections in a lone working capacity.
3. Build good working relationships with the local Tenant and Residents’ Associations and attend out of hours meetings.
4. Manage nuisance cases effectively and liaise with external mediation partners.
5. Ensure you escalate any anti-social behaviour cases appropriately and in line with procedures.
6. Respond to correspondence and complaints and provide good quality drafts for members enquiries.
7. Identify, record, and support our vulnerable residents, signpost residents for support as required.
8. Ensure safeguarding concerns are acted on immediately and in compliance with the safeguarding procedure.
9. Work collaboratively with other departments, partners, and stakeholders to ensure multiagency responses to complex cases.
10. Take legal action as necessary. Ensure all legal paperwork is completed to a high standard to apply for possession and/or injunction proceedings.
11. Attend court hearings and evictions, always representing the organisation positively.
12. Keep abreast of all relevant legislation and good practice issues relating to the role.
To carry out the duties of the post with due regard to the Council’s relevant codes and procedures.
All employees are required to participate in Appraisal and Performance Management processes and to undertake appropriate training and development, including mandatory induction training, identified to enhance their work.
Undertake other duties, commensurate with the grade, as may reasonably be required.
Consideration will be given to restructuring the duties of this post for a disabled postholder.
Number of fully managed staff: None
Number of partially managed staff: None